Visitor Experience Team Member — Nutrien Wonderhub

• Category: Jobs & Opportunities
• Date: October 21, 2026

Department: Administrative – Visitor Experience Team 

Reports to: Visitor Experience Manager

Employment Type: Permanent, Part time

Schedule: Shifts scheduled Monday to Sunday, based on operational needs

Location: Saskatoon, SK

Target Hiring Range: $16.20–$17/hour

Date Effective/Last Revised: October 5, 2026

 

POSITION SUMMARY

Visitor Experience Team (VET) members are the first point of contact for visitors, partners, and volunteers at Nutrien Wonderhub, making sure every visitor has a welcoming, safe, and fun visit. VET members share information about Wonderhub’s exhibits and programs, and keep museum spaces clean, safe, and ready for
visitors throughout the day.

VET members work across admissions, the gift shop, exhibit spaces, birthday parties, facility rentals, and special events, and support programming and community initiatives as assigned.

Reporting to the Visitor Experience Manager and supervised on shift by the Visitor Experience Supervisor, this public-facing role suits someone who enjoys working with children and families, delivers excellent customer service, and works well both independently and as part of a team.

KEY AREAS OF RESPONSIBILITY

Customer Service & Front Desk

• • Welcomes everyone who comes to Wonderhub and delivers excellent customer service following Wonderhub’s service standards.
  • Informs visitors about exhibits, programs, services, pricing, and safety requirements.
  • Processes transactions accurately through the point-of-sale (POS) system, including but not limited to admissions, memberships, and the gift shop.
  • Collects visitor feedback and data as directed, and shares visitor comments and concerns with the Supervisor.

Exhibits & Museum Spaces

• • Completes opening, resets, and closing of exhibits and museum spaces so they stay clean, stocked, and ready for visitors throughout the day.
  • Assists with troubleshooting designated exhibits and exhibit technology.
  • Extends customer service beyond the front desk by engaging children and families in play, asking open ended questions, and helping them explore exhibits and programs.
  • Birthday Parties, Facility Rentals, Programs & Special Events
  • Informs visitors about birthday party and facility rental packages, pricing, and booking details.
  • Assists with setup, check-in, check-out, teardown, and cleanup for birthday parties, facility rentals, programs, and special events.
  • Assists with in-museum programs and outreach initiatives as assigned, serving as an ambassador of Wonderhub and helping visitors take part in activities.

Safety & Cleaning

• • Monitors exhibits and spaces for hazards, damage, or malfunctions, and reports issues promptly, escalating to the Supervisor or Manager as needed.
  • Responds promptly to emergencies and incidents, following the Emergency Response Plan.
  • Completes assigned cleaning and restocking for public spaces, restrooms, program and rental spaces, and staff areas, and responds promptly and discreetly to spills and accidents.
  • Assists with the deep cleaning of exhibits and museum spaces as required.

Other Duties

• • Performs all duties and responsibilities in a manner consistent with the mission, vision and values of Nutrien Wonderhub.
  • Performs other related duties as required to fulfill any changing business needs of this role.

QUALIFICATIONS & SKILLS

• High school diploma or equivalent. Post-secondary education is considered an asset. We recognize that skills can be gained in many ways and will consider an equivalent combination of education and experience.
• Must possess strong communication and problem-solving skills, and able to work independently and as part of a team.
• Must be organized, dependable, detail oriented, and willing to learn.
• Must have an interest in the unique role of a children’s museum and hands-on learning.
• Must be able to stay active on the museum floor for full shifts and help with setup, teardown, and cleaning.
• Experience in customer service, point-of-sale (POS) systems, or cash handling is considered an asset.
• Experience working with children is considered an asset.
• Current first aid certificate with CPR-C and AED, or willingness to obtain one before starting is considered an asset.

CORE COMPETENCIES

• Customer service
• Safety
• Clear communication
• Problem solving
• Teamwork
• Reliability
• Initiative
• Thoroughness
• Product and program knowledge

COMPENSATION AND BENEFITS

• Target hiring range: $16.20 – $17/hour
• Complimentary family membership to the museum

For more information about this opportunity, please contact:

Amanda Perreault, Visitor Experience Manager
306-249-3574 ext. 227
amanda.perreault@wonderhub.ca

How to Apply

To apply, please submit a cover letter and resume to: amanda.perreault@wonderhub.ca

Please note that this is an ongoing intake, and qualified applications may be interviewed as positions become available and applications are received.

All offers are subject to satisfactory completion of a Criminal Record Check, including a Vulnerable Sector Check.

Nutrien Wonderhub offers an inclusive workplace that embraces diverse backgrounds and commits to diversity, equity, and inclusion. Do you feel you have not met every requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification in the job posting. Nutrien Wonderhub is committed to creating a diverse and inclusive work environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable sills that would be an asset to our team.

We would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.